Frequently Asked Questions
Here are answers to some questions I’m commonly asked.
If you have a question that isn’t answered here or would like further clarification, please feel free to email me at danny@dannyxucounselling.com.
If you prefer to connect by conversation, I am happy to meet with you for a free 20-minute consultation.
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My practice, Danny Xu Counselling, is contracted with Launchpad Counselling Inc. to provide counselling services to you. Launchpad Counselling Inc., led by Peter La Grand (RCC #17847) and Tyler Milley (RCC #2886), is a curated group of Registered Clinical Counsellors dedicated to providing compassionate and high-quality counselling services to clients in British Columbia and beyond.
My contractual relationship with Launchpad Counselling Inc. is part of my participation in the 2026–2027 Launchpad Fellowship. The Launchpad Fellowship is a one-year program designed to support counsellors building their careers in private practice through additional education, consultation, supervision, and professional development.
Your appointments will be booked through the Jane platform administered by Launchpad Counselling Inc. Otherwise, I will be your counsellor and primary point of contact for your counselling care, and you generally will not need to interact directly with Launchpad Counselling Inc.
The primary purpose of my relationship with Launchpad Counselling Inc. is to support the quality of care I provide. Through the Launchpad Fellowship, I have access to ongoing consultation, supervision, and professional support from Peter, Tyler, and other experienced colleagues. I believe these resources will contribute to ethical, thoughtful, and competent practice.
My participation in the Launchpad Fellowship and my contractual relationship with Launchpad Counselling Inc. will end in early October 2027. Afterward, I will provide counselling services directly through Danny Xu Counselling. If we are still working together at that time, you may continue counselling with me.
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I offer in-person sessions at my Downtown Vancouver office (1125 Howe Street) on Mondays and Fridays, and virtual sessions on Tuesdays and Sundays.
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Virtual sessions, including the free 20-minute consultation, are offered through Jane App, a secure and encrypted electronic health platform. About 30 minutes before your appointment, you’ll receive an email from Jane with a link to join the video session. You can attend from a smartphone, tablet, or computer.
At the start of virtual sessions, I’ll ask you for your physical address. This is so that, in the unlikely event of an emergency, I know where to direct appropriate local support.
Your physical location can also affect whether I’m able to provide counselling while you are outside of British Columbia. Regulations around counselling and psychotherapy vary among provinces and countries, and some jurisdictions place additional requirements on clinicians providing virtual services to clients who are physically located there.
If you plan to attend a virtual session while travelling or temporarily living outside of BC, I simply ask that you let me know ahead of time. I can then confirm whether we’re able to continue meeting while you’re away or whether we may need to pause sessions until you return.
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Through my work with clients, I’ve found that strong therapeutic relationships, meaningful support, and lasting growth can happen just as fully in a virtual setting as they can in person. Many research studies have found little difference in treatment outcomes between virtual and in-person counselling as well (Lin et al., 2022).
I believe that the best format is simply the one that helps you feel the most comfortable to consistently engage in our work together. If you’re unsure which option might be a better fit for you, we can talk it through during your consultation.
Reference: Lin, T., Heckman, T. G., & Anderson, T. (2022). The efficacy of synchronous teletherapy versus in-person therapy: A meta-analysis of randomized clinical trials. Clinical Psychology: Science and Practice, 29(2), 167–178. https://doi.org/10.1037/cps0000056
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Before starting our work together, I usually meet with new clients for a free 20-minute consultation. It gives us a chance to meet, talk about what brings you to counselling, and explore how I might be able to support you.
I see therapy as a deeply relational and collaborative process, and finding the right fit between counsellor and client matters. Most importantly, the consultation is an opportunity for you to get a sense of whether I’m someone you could feel comfortable trusting as we work through some difficult, meaningful, and deeply personal parts of your life.
You can book a free consultation using the button above.
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During the consultation, I’ll invite you to share a little about what brings you to counselling and how you might want life to look different. Sometimes the first question is much easier to answer than the second, and that’s completely okay and normal. An often transformative part of counselling is discovering what you want more of in your life and how you can show up differently to achieve those goals.
Based on what you share, I’ll offer some initial thoughts about what our work together might look like. We may talk about treatment approaches we could use and how often and for how long we might meet. I’ll also be open with you about whether I think I’m the right counsellor to provide the kind of support that you’re looking for.
You’re welcome to ask me any question throughout the consultation. If we both feel that working together could be a good fit, we can discuss scheduling. If another counsellor or a different type of support may serve you better, or if you simply want to explore other options, I’m happy to provide referrals to help you find the right support.
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The number of sessions needed can vary depending on what brings you to counselling and what you hope to work toward. Counselling is rarely a quick fix, and I’ve found that consistency, especially at the beginning, is crucial in helping us build trust and create momentum toward meaningful change.
If we decide to move forward after the consultation, I often recommend clients to reserve a recurring appointment time for the first 12 sessions. We can find a day and time that generally works well for you, and I’ll take care of booking those sessions through Jane. Having a regular time can make it easier to attend consistently, and it also ensures that you have a spot reserved in my schedule.
You are never locked into these appointments. Life happens, and you’re always welcome to reschedule or cancel when needed. You can also reconsider or stop counselling at any point. If you ever feel that our work isn’t helping in the way you had hoped, I strongly encourage you to tell me about these concerns. I’d value the opportunity to understand your experience and discuss how we might approach the work differently.
If you would rather schedule one session at a time, that is completely okay too. We can arrange your next appointment at the end of each session, or you can book through your Jane account or my online booking page.
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My counselling style is highly relational and responsive to the unique needs and circumstances you bring into each session. Because of that, every first session looks a little different, but it will generally follow this flow.
I usually begin with a brief conversation about how I approach counselling and what that might look like in practice based on what you shared during the consultation and in your intake form. We’ll also review a few important parts of the informed consent document, such as confidentiality and its limits, cancellation policies, and expectations for counselling. There will be plenty of space for you to ask questions along the way.
From there, we’ll begin exploring more deeply what has brought you to counselling and the experiences that have shaped where you are today. One question I often ask is simply what a typical day in your life looks like.
There’s no expectation that we need to get through or understand everything in the first hour. Depending on what you’re bringing in, it may take the first few sessions for us to develop a fuller understanding of your experience. Usually, by the end of the third session, we would have identified some concrete goals to guide our work together.
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Yes. What you share with me in counselling is treated as confidential, and I take your privacy seriously. I will not share information about you without your consent, except in certain situations where disclosure of certain information is required or permitted by law or applicable professional standards.
These exceptions may include situations where I have reason to believe that you pose a substantial risk of serious and imminent harm to yourself or another person, where I have reason to believe that a child or vulnerable adult may need protection, where information must be disclosed in response to a valid court order or other legal requirement, or where counselling is provided in a legal, court-mandated, or third-party contracted context. In these situations, I will aim to disclose only what is reasonably necessary and, whenever possible and appropriate, discuss the situation with you beforehand.
I may also discuss aspects of my clinical work in professional supervision or consultation. When I do, I take reasonable steps to de-identify you and share only information relevant to the consultation. The purpose of these consultations is, first and foremost, to support me in providing you with the best care, while also helping me continue to grow as a counsellor and maintain professional accountability. The professionals involved in these supervision and consultation meetings are also counsellors and are expected to uphold the same standards of confidentiality.
Confidentiality can be more complex in couples and family counselling, and we will discuss how information shared individually is handled before beginning that work.
A more detailed explanation of confidentiality and its limits is included in the informed consent document, and you are always welcome to ask questions.
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Standard counselling sessions include approximately 50 minutes of counselling time within a 60-minute appointment block. Extended sessions include approximately 75 minutes of counselling time within a 90-minute appointment block.
If I think extended sessions may be especially helpful, I’ll talk it through with you during the consultation or as the need comes up in our work. If you’re interested in exploring longer sessions, you’re always welcome to bring it up, and we can discuss how they can be used effectively to facilitate treatment.
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Within the scope of a counselling session, yes. I am trained to assess suicide risk, work with you to create a safety plan for times when distress becomes overwhelming, and develop a treatment plan aimed at reducing risk and increasing support over time.
Outside of a session, if you are experiencing suicidal thoughts that feel urgent or another emergency and feel that you need immediate support from me, I want you to know that I take that seriously and recognize how much pain you are in. I feel honored that you would trust me enough to reach out. At the same time, I’m not able to provide on-call or emergency support outside of a session, and I may not see or be able to respond to a phone call, text message, email, voicemail, or contact form right away.
If you or someone else is in immediate danger, or if there is a medical or psychiatric emergency, call 911 or go to the nearest emergency department.
If, outside of sessions, you are experiencing suicidal ideation or severe emotional distress, or need immediate crisis support, the following resources are available:
9-8-8 Suicide Crisis Helpline: Call or text 988, 24 hours a day, 7 days a week, anywhere in Canada.
BC 1-800-SUICIDE: Call 1-800-784-2433 for 24/7 crisis and suicide-related support in British Columbia.
BC Mental Health Crisis Support Line: Call 310-6789 (no area code) for 24/7 mental health crisis support in British Columbia.
Kids Help Phone: Call 1-800-668-6868 for 24/7 counselling and support for young people, or text CONNECT to 686868 for 24/7 crisis support.
While I’m not able to provide the immediate emergency response itself, I want you to know that I still want to remain a part of your support through and after a crisis. I’m happy to schedule a session with you as soon as possible within my regular availability. If you have received care through a hospital or another emergency service, I can, with your consent, also coordinate with your care team and support your transition back into ongoing counselling.
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My current session fees are:
Individual counselling, 50 minutes: $160
Individual counselling, 75 minutes: $225
Couples or family counselling, 50 minutes: $185
Couples or family counselling, 75 minutes: $245
A limited number of reduced-fee spots may be available. If cost is a barrier, you’re welcome to ask about current availability.
You may choose to keep a current credit or debit card on file through Jane, which is my preferred method of payment. If you choose this option, I will charge the card on file through Jane after each session. Jane accepts Visa, Mastercard, American Express, Discover, Diners Club, and UnionPay credit cards. Visa Debit and Debit Mastercard are also accepted; however, Interac-only debit cards are unfortunately not supported.
E-transfer is also available and should be sent within 24 hours after your appointment to danny@dannyxucounselling.com. Cash is accepted for in-person appointments only and must be paid in full at the beginning of the session. If you have chosen to pay by cash but do not have payment available at the beginning of the appointment, the session will not proceed.
Receipts will be issued after payment is received. Receipts will identify me as your counsellor and include my Registered Clinical Counsellor (RCC) membership number. If your insurance plan covers counselling services provided by an RCC, you are responsible for submitting the receipt to your insurance provider for any available reimbursement.
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I completely understand that life happens and that you may not always be able to make a scheduled appointment. If you need to cancel or reschedule, I ask that you let me know at least 48 hours before the session start time. Cancellations made within 48 hours of the session start time are charged the full session fee.
If something comes up within the 48-hour cancellation window, I’m happy to try to reschedule your appointment to another available time during the seven-calendar-day period beginning on the date of your original appointment. I will do my best to find a time that works for both of us, but I cannot guarantee that another appointment will be available.
If the appointment is successfully rescheduled and attended within that seven-calendar-day window, the late cancellation fee will be waived. If we are unable to find another time within that period, the full session fee for the late cancellation will still apply. A rescheduled appointment cannot be rescheduled again in order to extend the original seven-calendar-day window.
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I currently do not bill insurance providers directly or contract with Employee Assistance Programs (EAPs), so session fees are paid out of pocket.
However, many extended health benefit plans provide some coverage for counselling services provided by a Registered Clinical Counsellor (RCC). I recommend checking directly with your insurance provider to confirm what coverage your plan includes and how to claim reimbursement.
After each payment, I’ll provide you with a receipt that includes my RCC number, which you can submit to your insurance provider for any available reimbursement.